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Quality Assured

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If you choose to stay in any of Hampshire's quality-assessed accommodation, you can be confident that it has been checked out before you check in.

Star Ratings
The national assessing bodies (Quality in Tourism and The AA) now assess hotels and guest accommodation (including B&Bs) to the same criteria and award one to five stars. The star ratings reflect the overall quality of the experience.

A quality score is awarded for every aspect of the experience including the comfort of the bed, the quality of the breakfast and dinner and, most importantly, the cleanliness and the warmth of welcome.

Hotels
Hotels have to be licensed, offer dinner at least 5 nights a week and have all rooms en suite or with private bathrooms. There are different hotel categories including: Hotel, Small Hotel, Country House Hotel, and Budget Hotel.

Guest Accommodation
Guest accommodation categories are: Bed and Breakfasts, Guest Houses, Inns, Farmhouses and Restaurants with Rooms. They tend to be personally run by the owners. The star ratings are designed to meet the greater expectations of consumers with regards to quality and facilities.

Gold & Silver Awards for Hotels & Guest Accommodation
Silver Awards recognise exceptional quality at all levels and Gold Awards are given to the very 'best of the best'.

Self-Catering
For self-catering accommodation, the layout and design of the accommodation and the range and quality of the kitchen equipment is assessed, as well as the quality and comfort of the bedrooms and bathrooms and most importantly, the cleanliness.

Touring, Camping Parks & Holiday Villages
Visit England awards star ratings reflecting the overall quality of the park from one to five stars - five stars being reserved for parks of exceptional quality.

Green Tourism Business Scheme
Businesses opting to join the Green Tourism Business Scheme are assessed by a qualified grading advisor against a rigorous set of criteria, covering a range of areas, like energy and water efficiency, waste management, biodiversity and more.

Complaints
If you have any issues with an accommodation establishment that have not been resolved by the proprietor/manager, please contact:

For Visit England Ratings:

Quality in Tourism
Security House
Alexandra Way
Ashchurch
Tewkesbury
Gloucestershire
GL20 8NB

A complaints fact sheet and complaints form is available from the Quality in Tourism website

For AA Ratings:

The AA
15th Floor Fanum House
Basing View
Basingstoke
RG21 4EA 
Email: hotelservicescustomersupport@theaa.com